Every card is programmed and tested before dispatch. If something is wrong with your order, this is how we put it right.
Card does not work on arrival
Message us within 7 days of delivery on WhatsApp with your order number and a short video of the tap. We will reprogram or replace the product free of charge.
Wrong link programmed
If the link on your product is not the one you gave us, we will correct or replace it free of charge.
Damaged in delivery
Send photos of the parcel and the product on WhatsApp within 48 hours of delivery. We will send a replacement.
Change of mind
Once an order has been programmed we cannot accept it back for a change of mind. To cancel an order, message us before it is dispatched.
Refunds
If a faulty product cannot be fixed or replaced, we refund the price of that product in full.
How to make a claim
Send your order number and a description of the problem on WhatsApp +92 335 6656657.